App: Crown Loyalty
Company: Venkatesh Indigenous Pipes Pvt. Ltd. (VIP Pipes)
Effective Date: 29 December 2025
Venkatesh Indigenous Pipes Pvt. Ltd. (“VIP Pipes”, “we”, “our”, or “us”) operates the Crown Loyalty mobile application (the “App”). This Privacy Policy explains how we collect, use, share, and protect information when you use the App.
By using the App, you agree to this Privacy Policy.
1. Information We Collect
1.1 Personal information you provide
- Name
- Mobile number
- Email address (if provided)
- Business details (e.g., shop name, distributor name, and location)
- User role (e.g., electrician, retailer, distributor)
1.2 Loyalty and transaction-related data
- Purchase or invoice references shared for points calculation
- Points earned, redeemed, and reward history
- Offer participation and eligibility details
1.3 App and device data (automatically collected)
- App usage data (screens visited, features used, interactions)
- Device information (device model, operating system version)
- App version, diagnostic logs, and crash reports (to improve stability)
1.4 Location data
We may collect approximate location information (city or state level) to map accounts
to the correct region or distributor network and to show region-specific offers.
We do not collect precise GPS location unless the App clearly asks for it and you grant permission.
2. How We Use Your Information
- To create and manage your account
- To calculate loyalty points and provide rewards
- To verify eligibility, prevent misuse, and reduce fraud
- To send service communications (OTP, account alerts, program updates)
- To send offers and notifications (you can opt out where available)
- To improve the App, fix bugs, and enhance user experience
- To comply with applicable legal and regulatory obligations
3. Sharing and Disclosure
We do not sell or rent your personal information.
We may share information only in the following cases:
- Within VIP Pipes: With authorized staff for program operations and support
- With partners: Distributors or authorized partners as needed for loyalty validation and servicing
- With service providers: Cloud hosting, analytics, SMS or communication providers under confidentiality obligations
- Legal: If required by law, regulation, or valid legal process
4. Data Storage and Security
- We store data on secure systems with access controls
- We use reasonable administrative, technical, and physical safeguards
- Only authorized personnel can access user data for legitimate business needs
No method of transmission or storage is completely secure.
We work continuously to improve security and reduce risk.
5. Data Retention
We retain information for as long as needed to operate the loyalty program,
provide support, meet legal or accounting requirements, and resolve disputes.
When data is no longer needed, we take reasonable steps to delete or anonymize it.
6. Your Rights and Choices
You can request to:
- Access, correct, or update your account information
- Delete your account (subject to applicable legal or record-keeping requirements)
- Opt out of promotional messages where the App provides the option
To submit a request, please contact us using the details provided by VIP Pipes.
8. Third-Party Services
The App may use third-party services such as analytics, crash reporting,
or communication services. These providers may process limited data on our behalf
and are required to protect it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
We will update the effective date and may provide additional notice in the App where appropriate.
Continued use of the App after changes means you accept the updated policy.